Q: I don't understand how this item can be so inexpensive. How long will it last? Why is it sold for so cheap compared to the one's on the market?
Kareen, posted October 31 at 7:45 AM
Hi,
These are unbranded items, so they are much cheaper than the branded ones. You are probabaly aware of the high cost of marketing brands...well we take that part out of the equation.
These are made from OEM factories that makes the branded ones, so quality if comparable.
Thank you!
Rocusa International LLC, posted October 31 at 8:18 AM
Q: Do you need to charge the case or does it use a battery? If so what type and how long does it last?
Jan Hanly, posted October 31 at 7:48 AM
Hi,
You will put your iPHONE4 into this case and both are charged from a mini USB cabled(included). When the battery on the phone runs low, you can push a button on the bottom of the case and the battery from the case will charge your phone.
Thank you!
Rocusa International LLC, posted October 31 at 8:19 AM
Q: Forgot my password
Ann, posted October 31 at 8:13 AM
Hi,
You will need to contact spreebird.com customer service to retrieve your password.
Thank you!
Rocusa International LLC, posted October 31 at 8:20 AM
Q: What is the battery capacity in mAh?
Thanks.
Loelei, posted October 31 at 8:30 AM
Hi,
It is 2000mAH.
Thank you!
Rocusa International LLC, posted October 31 at 8:41 AM
Q: Is this case hard plastic or soft flexible rubber?
Chris, posted October 31 at 9:03 AM
Hi,
This case is made from durable plastic and has an anti-slip coatingt on the surface.
Thank you!
Rocusa International LLC, posted October 31 at 9:06 AM
Q: Is there a way I can contact you personally? not via this site?
Michiko, posted October 31 at 4:03 PM
Hi,
If you have any product questions, you may contact sales@giftkoncepts.om.
Thank you!
Rocusa International LLC, posted November 1 at 5:20 AM
Q: What is the reason for charging shipping "per case?" I could see a scale based on dollar amount or weight but each case is $5.00 per shipment?! If I purchased 2 cases and the weight is less then a half a pound in 1 package, how do you justify charging a shipping charge for each case?
Camille, posted November 1 at 1:26 AM
Hi,
The $5.00 per case is for shipping and handling charges.
Thank you.
Rocusa International LLC, posted November 1 at 5:21 AM
Q: Do you rechrage the case with an iphone charger?
Christin, posted November 1 at 7:42 PM
Hi,
You charge the case with a mini USB cord which is included.
Thank you!
Rocusa International LLC, posted November 1 at 7:50 PM
Q: Do you have a belt clip that this case will work with? I have an Otter case than I love.
Ken, posted November 2 at 10:08 AM
Hi,
Sorry, but we do not have a belt clip that works with our cases right now.
Thank you!
Rocusa International LLC, posted November 2 at 2:56 PM
Q: Hello. I usually recharge my phone by plugging into a wall outlet (instead of recharging via a computer). Does this include an adapter so that I may plug straight into the wall outlet? The other end of the mini USB cord is a standard USB connector (that I can plug into a standard USB jack (the rectangular kind)), right? Thank you.
Amelia, posted November 2 at 1:37 PM
Hi,
We do not supply the wall plug, but the other end of Mini USB is a standard USB connector so it can fit into your current wall charger.
Thank you!
Rocusa International LLC, posted November 2 at 2:57 PM
Q: Hello. I usually recharge my phone by plugging into a wall outlet (instead of recharging via a computer). Does this include an adapter so that I may plug straight into the wall outlet? The other end of the mini USB cord is a standard USB connector (that I can plug into a standard USB jack (the rectangular kind)), right? Thank you.
Amelia, posted November 3 at 11:28 AM
Amelia, posted 22 hours ago
Hi, We do not supply the wall plug, but the other end of Mini USB is a standard USB connector so it can fit into your current wall charger. Thank you!
Rocusa International LLC, posted November 3 at 11:32 AM
Q: I'm still having trouble returning an item that was sent to me in the wrong color, and cannot get a response from Spreebird after three tries! Can you help me, tell me where to return??
Gloria, posted November 3 at 8:16 PM
Hi,
First of all, can you please make sure the iPHONE battery case you have is the same one that we are featuring? Ours has a spring loaded push button at the bottom of the case and not a sliding on/off switch.
Once you are certain you have the same item as the current feature, you can go to this link for directions: www.giftkoncepts.com/return.html
Thank you!
Rocusa International LLC, posted November 4 at 1:40 AM
Q: Can the case be charged individually without the phone connected?
Melissa, posted November 4 at 6:28 AM
Hi,
Yes, our iPHONE battery case is designed to have the flexibility of charging the case without the phone connected.
Thank you!
GiftKoncepts
Rocusa International LLC, posted November 4 at 8:05 AM
Q: Regarding my above question about the return - it is NOT the iphone battery case, it is the OtterBox Iphone Case, it was sent in blue and the order clearly says pink. Again, I want to return it and cannot get a straight answer. There was no packing slip. Pls tell me where to send it for credit. I should not be charged for a shipping error!!
Gloria, posted November 4 at 11:56 AM
Hi,
We are Giftkoncepts, one of many merchants on Spreebird.com. Unfortunately, we did not provide the OtterBox iPHONE case that you had ordered. You will need to contact spreebird.com 's customer service to find the correct merchant for that item.
Thank you!
Rocusa International LLC, posted November 4 at 4:04 PM
Q: I bought a case recently and it appears to be affecting the reception on my 4S. Have you received any concerns about this case blocking cell reception? I have AT&T. Thanks.
Brian, posted November 4 at 4:01 PM
Hi,
We have not had any issued with our iPHONE battery cases affecting reception. Can you double check to see if you purchased the iPHONE battery case that is being featured right now? Ours do not have any problems with cell reception.
Thank you!
Rocusa International LLC, posted November 4 at 4:06 PM
Q: Is it just mailed to buyer/ customer or do we need to do anything else
SUZANNE TORRES, posted November 8 at 11:28 PM
You do not need to do anything else. Your order will automatically be shipped to you.
Rocusa International LLC, posted November 9 at 1:20 AM
Q: I purchased this item and noticed that I have a voucher to redeem. What is this voucher for? What is its purpose?
Tessa, posted November 9 at 6:06 AM
You do not need to redeem your voucher. Your order will automatically be shipped to you.
Thank you!
Rocusa International LLC, posted November 9 at 6:16 AM
Q: Can you tell if you have started shipping the cases yet?
David, posted November 16 at 8:38 AM
Yes, we have finalized shipment and you should be receiving your order within 3-4 business days.
Rocusa International LLC, posted November 16 at 1:33 PM
Q: I still haven't received my case and it has been a few weeks since I've ordered. When will it be delivered?
Dan, posted November 18 at 7:34 AM
Hi,
Our last shipment was sent out on Nov. 16th, so you should receive it 3 business days after that. Since we not have your full name or voucher code, we are not able to track it for you.
Rocusa International LLC, posted November 18 at 7:12 PM
Q: I placed an order for this case weeks ago, and I still haven't received it. How can I check the status of my order?
Christina, posted November 18 at 7:36 AM
Hi,
Our last shipment was sent out on Nov. 16th, so you should receive it 3 business days after that. Since we not have your full name or voucher code, we are not able to track it for you.
Rocusa International LLC, posted November 18 at 7:13 PM
Q: I just received my iPod charger case in the mail yesterday and there is something wrong with the USB cord because it's not charging the case. I know it's the cord because my friend ordered the same one and when I use her coord it charges just fine. How do I get a new cord sent to me? Thank you in advance for your prompt reply.
Christina Elhami, posted November 20 at 12:25 PM
Hi,
Our product is a charger for the iPHONE 4/4S. If you have a product from our company, a new cord can be requested by an email to sale@giftkoncepts.com and you must include details like which dealsite your purchase was from, name of the purchaser, product purchases, voucher code, valid shipping address, and a comment on the nature of the request.
Thank you!
Rocusa International LLC, posted November 20 at 10:19 PM
Q: I have not received my case yet. It has been at least 3 days after the 16th. How can I find out more information on tracking this. Do I contact spreebird?
Dawn, posted November 24 at 9:24 AM
Hi,
We have shipped all of the orders out and you should have received it by now. Can you please give me your full name and order number so we can track it for you?
Thank you!
GiftKoncepts
Rocusa International LLC, posted November 24 at 6:54 PM
Q: Dawn Taylor order number 757741
let me know if you need more information.
Dawn, posted November 25 at 10:16 AM
Hi,
Here is the tracking : 940011112 0108 0223 8702 90. It was delilvered on Nov. 19th.
Thank you!
GiftKoncepts
Rocusa International LLC, posted November 25 at 12:16 PM
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