Q: How do I change my credit card on file?
Blanca, posted March 16 at 8:56 AM
Hello Bianca, Log into your Spreebird account. Once you log in, in the top right corner there is something that says "my account" Click on "my account" When you click on "my account" you will see all of your personal information including your credit card on file. You can click on "remove my card" to remove the current credit card on file. If you have any other questions, please feel free to call our customer service team at 800.655.9980. Thank you!
Spreedbird, posted March 18 at 10:40 AM
Q: My family of 4 would like to purchase this. Do I need to do 4 separate transactions with their names on each voucher or will all 4 with my name on them be accepted for admission? Please advise. Thank you.
Julie whiting, posted March 16 at 10:36 AM
The vouchers can all have your name on them. No need to buy with each persons name. Thank you.
Medieval Times, posted March 17 at 9:35 PM
Q: Hi I want to buy 4 tickets for my sister and her family, would they be able to use them all at onces?
Joe, posted March 16 at 1:48 PM
Yes, that is how the deal works. You can use up to 14 on one reservation. Thank you.
Medieval Times, posted March 17 at 9:34 PM
Q: Is it possible to upgrade these admissions to better seats? If so, what is the fee
Kristi, posted March 16 at 4:53 PM
Yes, just tell the agent when you call to make your reservation. Upgrades start at $10 and include lower row settings and souvenir merchandise. Just call 1-888-935-6878 and ask the agent. Thank you.
Medieval Times, posted March 17 at 9:34 PM
Q: Is it possible to upgrade these admissions to better seats? If so, what is the fee
Kristi, posted March 16 at 4:54 PM
Yes, just tell the agent when you call to make your reservation. Upgrades start at $10 and include lower row settings and souvenir merchandise. Just call 1-888-935-6878 and ask the agent. Thank you.
Medieval Times, posted March 18 at 4:29 PM
Q: Can I purchase four, one for each family member and use them together on the same day?
Renee, posted March 17 at 10:58 AM
Yes, they can be used together. Up to 14 on one reservation. Thank you.
Medieval Times, posted March 17 at 9:32 PM
Q: Do you have gluten free meals?
Brenda, posted March 18 at 7:54 PM
We do offer a Gluten Free meal. It includes - Tomato Vegetable Soup, Herb-Roasted Chicken, Herb-Roated Potato, Plain Spare Rib and Fresh Fruit. Simply inform the agent when you call to make your reservation. And, inform our Greeter when you arrive at the castle on the night of your show. This will assure your meal will be delivered to your table without delay. Call us at 888-935-6878 if you need any additional information. Thank you.
Medieval Times, posted March 19 at 9:47 AM
Q: I paid for 3 and I haven't received my voucher through email yet. How long does it take?
Julie Salazar, posted March 19 at 10:03 AM
Your vouchers were available immediately - sign into your Spreebird account and you will see your vouchers ready to print.
Spreedbird, posted March 19 at 10:28 AM
Q: Are there any matinee's available with these tickets?
Judy Fitzgerald, posted March 22 at 11:36 AM
Thank you for your question. These are the only show times/dates available with this promotion:
?Sunday, March 17th; 3:30pm or 6:00pm
?Monday, March 18th; 7:00pm
?Tuesday, March 19th; 7:00pm
?Wednesday, March 20th; 7:00pm
?Thursday, March, 21st; 6:00pm or 8:15pm
?Friday, March 22nd; 6:30pm or 8:15pm
?Sunday, March 24th; 3:30pm, 6:00pm or 8:15pm
?Monday, March 25th; 6:00pm or 8:15pm
?Tuesday, March 26th; 6:00pm or 8:15pm
?Wednesday, March 27th; 6:00pm or 8:15pm
?Thursday, March 28th; 6:00pm or 8:15pm
?Friday, March 29th; 6:30pm or 8:45pm
?Sunday, March 31st; 3:30pm or 6:00pm
Spreedbird, posted March 22 at 12:18 PM
Q: Can I purchase the tickets today and use it same day or next day?
Carolina Rosales, posted March 22 at 12:08 PM
Yes! Your vouchers were available immediately - sign into your Spreebird account and you will see your vouchers ready to print.
Spreedbird, posted March 22 at 12:14 PM
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