Q: Where are these shoes made?
Tina, posted November 7 at 10:06 AM
Hi Tina, these shoes are made in China. Thanks...Burnetie Team
Burnetie, posted November 7 at 10:11 AM
Q: Can the shoes be returned or exchanged if the fit is incorrect .
Jimmy Cuomo, posted November 8 at 6:58 AM
Please use the Printable Shoe Sizing Chart http://www.burnetieshoes.com/files/Shoe_Size_Measuring_tool.pdf to help you find the correct shoe size. It will be exchanged only for purchased using spreebird voucher. Thanks...Burnetie Team
Burnetie, posted November 8 at 8:31 AM
Q: on top of the four dollars do you have to pay tax as well?
natasha, posted November 8 at 9:20 AM
We are required by State law to collect Sales Tax for shipments to California addresses. Thanks...Burnetie Team
Burnetie, posted November 8 at 9:29 AM
Q: I followed the Printable Shoe Size Chart and printing directions but am concerned. I normally wear a US women's size 7, yet this says I wear a US women's 10. That is a big discrepancy. Why is that?
Teresa Goenner, posted November 8 at 10:19 PM
Hi Teresa, the Printable Shoe Size Chart should be print out using two 8"*11" paper. Once printed, please use a ruler to measure the scale on the left to make sure the size of the inch is correct. Then you will need to use the fit mark on the papers to align the 2 papers and it should help you find the correct shoe size. Hope that answers your questions. Please let us know if you need any further assistance. Kindest regards...Burnetie Team
Burnetie, posted November 8 at 10:28 PM
Q: Ok the printer did minimized the actualsize so , it worked out after I unchecked the autosize setting option. Next question, I cannot apply my spreebird coupon. There's only one place to enter it which is when it asks for your shipping zipcode. Any suggestions?
Teresa Goenner, posted November 9 at 12:06 AM
It should take you to the shopping cart page right after you finished selecting the shoes. You will find the "Discount Codes" on the bottom left of the Shopping Cart page and you should be able to apply your voucher codes. Thanks...Burnetie Team
Burnetie, posted November 9 at 12:27 AM
Ask a Question